Category Archives: Remote HelpDesk

As of October 2021, this year’s data breach figures surpassed 2020 numbers by 17%. Hackers are using everything from ransomware to phishing tools to steal confidential data. Even a single data breach can cost your business millions, according to Statista. With 2022 quickly approaching, it’s important to begin thinking of what you can do within […]

What is a ransomware attack? Picture a masked bandit who’s just lifted your social security card and driver’s license from your wallet, threatening to display or destroy your personal data unless you empty your bank account and hand him the cash. In reality he’s encrypted all the data on your devices so you can no […]

Over the last decade, cybercrime of all types has been on the rise. Businesses are a particularly appealing target for hackers because their databases store a wealth of valuable data.  This trend is showing no signs of slowing down, with at least 1,000 significant data breaches occurring annually since 2016. These breaches resulted in tens […]

In mid-July 2021, Fox Business reported that ransomware attacks in North America have surged 32% in 2021 alone. But this trend is not unique to the United States and its North American neighbors. Countries across the globe are also seeing an increase in the frequency of malicious cyberattacks. Despite these concerning trends, many organizations still […]

What comes to mind when someone says, “disaster”? We imagine natural catastrophic events such as tornados, hurricanes, earthquakes and floods. But unanticipated power outages, hardware failures, cyber thieves and even human error can damage IT infrastructure and expose or destroy valuable data. According to the Federal Emergency Management Association (FEMA), approximately 25% of businesses fail […]

You decide to engage a Managed Service Provider (MSP) for your business. You understand the health of your IT infrastructure contributes to the success of your organization. You also recognize managing your network, data, hardware, and other technology steals precious time from your focus on your business. But how do you pick the best MSP […]

Recently Apple introduced “AirTag,” a means to “keeping track of your stuff.” A survey said an  estimated 61% of current Apple product users plan to buy the new devices. Why? Because we lose things, important things. And when our personal stuff falls into the hands of the wrong people, the results can prove devastating. Unfortunately, […]

“Do It Yourself” home improvement projects may offer satisfaction and economy, given the right tools and expertise. But when applied to IT support, DIY may not be your best option. Here are five key benefits to outsourcing your IT support. Cost Savings In house IT support means hiring the right team and offering competitive employee […]

AI, or “artificial intelligence,” is simply the attempt to use machines to simulate human intelligence. These machines try to answer in the affirmative Alan Turing, the famous WWII mathematician’s question, “Can machines think?” With advances in computer science, the use of massive amounts of data, and algorithms mimicking human intelligence, machines today can actually “learn” […]

According to the latest statistics, telecommuting has increased 115% in the last decade. No longer does IT Support sit a few steps away or down the hall. A Help Desk employee cannot arrive at your employees’ desks in a moment’s notice to look over their shoulders, tap away on their keyboards for a few minutes […]