We diligently review the shelf life of our groceries, assuring we’re eating food at its peak performance, but would it surprise you to know your IT infrastructure has a limited useful life, too?  Like our household appliances, your software and hardware age, becoming less effective and even obsolete. Maybe it’s time for you to double […]

Calls lit up your IT support team’s phone lines before you pivoted to remote work. Now the activity never ends, and your employees complain about long waits to have their issues resolved. You fear your overworked IT staff can’t keep up with the growing cybersecurity, system maintenance, and support demands. Hiring additional IT professionals means […]

According to the Bureau of Labor Statistics report for May through December 2020, 33.3% of employed workers aged 16 years and older, were working remotely due to the Covid-19 pandemic. Gallup reports workers continue to prefer the flexibility of remote or hybrid arrangements.  IT pivoted quickly to support this new paradigm and found valuable partners […]

  Do you own a programmable thermostat? Did an automated system answer your customer service concern? Have you asked Alexa or Siri a question? If you said “yes” to any of these questions, you have interacted with some of the newest technology trends. What are these developments that are reshaping the technology industry?   Artificial […]

Non-profits come a little late to the party of cybersecurity, and hackers are taking advantage of the vulnerability. In 2020 hackers stole $7.5 million from the endowment fund of the Jewish Federation of Greater Washington and stashed the money in international accounts before being detected. The same year cyber criminals stole sensitive data on high-net-worth […]

An unbelievable combination of factors, including the transition to remote work, new automation tools, and the explosion of machine learning, has created a new universe of data for businesses.  As a result, your business can predict and meet your customers’ needs before they even think to ask.  Greater Reward, Greater Risk  However, all this data […]

Modern businesses rely on having IT infrastructure in place to remain competitive and achieve their goals. They also heavily rely on trained and experienced IT staff to ensure all IT equipment runs without problems that cause unnecessary downtime, safety issues, or expensive repair.  More companies are outsourcing IT support to third-party managed service providers (MSPs). […]

Ask anyone what has changed since the advent of COVID-19, and you will hear a variety of answers. “I’m working from home now.” “My children are doing eLearning.” “I visit my doctor via Zoom.” The COVID-19 pandemic changed the landscapes for many industries. The common thread in all these transformations, however, is the expanded role […]

“I’m afraid I can’t do that Dave.” This frequently-quoted line from the movie, 2001 Space Odyssey, marked the moment HAL 9000, the intelligent computer, began to go rogue. At the time, the movie offered viewers suspenseful entertainment, but we’ve not only entered the era of artificial intelligence (AI), we’ve befriended it. Now the IT industry […]

  As a small business owner, you are likely accustomed to tackling emerging problems head on. While this attribute may have helped you build a successful business, it’s important to remember that you don’t have to solve every problem yourself.  Outsourcing certain services will help you focus on your core competencies, allowing you to maximize […]